Iron-On Logo Patches

The Patch is fantastic. However, I skied for a week in December at the resort and I was unable to purchase a patch then, do to availability. Was told to purchase it online, and I had to wait 9 months for it to become available on your website. I am a little unsatisfied with the whole process. I spent thousands of dollars at your resort and all I wanted was an $8.00 patch, didn't think I had to wait almost a year for one.
Moving forward I hope there is more transparency with your costumers.